Making a booking:
Can I buy a ticket at the KPN Office before I travel?
Yes you can, but this is subject to seats being available. Wherever possible,
you should try and book in advance, particularly on KPN services and at busy
times such as Diwali, Pongal, Christmas, and most Fridays and Sundays.
Where can I buy a ticket other than via the Internet?
You can purchase your travel ticket from any KPN Travels Outlet. We have around
500 Offices located all over South India including all terminals at all the
Can do I book the return ticket?
Yes, you can book your return tickets from our coverage cities to your source.
How can I pay for my ticket online?
We accept VISA and Master Card for online booking and will accept only cash at
all our outlets.
We will not accept payment by cheque. We will accept credit cards at all our
Why isn't seat availability checked until the end of the booking process?
The website only checks seat availability at the end of the booking process,
after you have entered payment details. This is because many people are using
the journey planner at any time simply to check times and fares, and we do not
want these to show on the system as seats taken. Showing "real time"
information (i.e. how many seats are taken at that precise moment in time) at
all stages of the booking process would mean a false number of available seats
Can I buy a ticket for someone else with my credit/debit card?
Yes. As long as you supply a valid address for the credit card holder, then you
can buy tickets for any other person. There is no requirement for the credit
card to be produced either on collection of tickets or when boarding the bus.
Do I have to register to book online?
Yes, there are several reasons why registering could be beneficial to you as
Do I have to pay a booking fee?
When you book, details such as your name and address are provided
automatically, saving you time. (Please note that for security
reasons, your credit card details are not stored and have to be entered each
You can also choose to receive our monthly email newsletter,
containing travel ideas and news as well as competitions, special offers
and discounts unique to readers.
We have an idea to benefit our customers based on their travel trips with us,
like we will introduce our customers as PLATINUM, GOLD, and SILVER
membership. Based on the membership category we will give you the
discounts on the ticket fares.
No. If you book online at www.kpntravels.in, you do not pay a booking
Can I Cancel/Transfer my e-Ticket?
You can Cancel your Ticket. But, we don’t have facility to
What do I do if I miss my bus?
Our conditions state that if you miss the bus you are booked on, through no
fault of KPN Travels, and you do not cancel your seat before the time of
departure then the ticket is no longer valid and is not eligible for a refund
However, at boarding point we do try to help as much as we can. Under normal
circumstances we will try to accommodate you on a later departure, subject to
seats being available. But we are under no obligation to do this.
Our advice when booking is always to book on a service slightly later. Then, if
your bus arrives on time or early, and you are in time to catch an earlier bus,
we will be happy for you to travel on an earlier departure - subject, always,
to seats being available.
Please note that our outlet may charge the differences of fare between the
What can I take on the Bus?
Luggage is limited to two medium sized suitcases per person, plus one piece of
hand luggage on all services.
We can offer no advanced guarantee that excess luggage will be carried, as we
have no idea what each customer will bring.
We cannot carry animals, except Assistance Dogs.
Receiving your ticket
How can I receive my tickets?
There are two ways to receive your tickets when you book online:
- print your travel ticket online in a matter of
- If you don't have the printer, we request
you to note down the ticket number (the ticket number will be displayed after
you book the ticket or you can note the ticket number from Booked Tickets menu
under My Account) and collect your duplicate travel ticket at a local outlet.
If you loose your e-Ticket, logon to
, go to My Account ' Booked Tickets and print your
duplicate tickets or note the ticket number and collect your duplicate travel
ticket at our local outlet.
You can do this at the moment of your departure.